Our returns policy is 'Weoffer a no quibble 7 day return service which is subject to the item beingreturned to us at the buyers expense and in perfect condition in the originalpackaging that is fit for resale. Faulty items or items that do not meet theitems description will be offered a replacement item at our expense within 30days of us being notified. We unconditionally reserve the right not to refundif the goods are not returned to us in a suitable condition and in the originalpackaging. Please allow up to 30 days for us to process refunds' We may charge a 10% re stocking fee depending on the condition of thepackaging of the returned item. This returns policy does not apply to clearance sale items which are sold as seen.
We try to be as fair aspossible on the rare occasion where we have to refer to our returns policy andwe are proud of the level of customer service and after sales service that weoffer.
You may cancel your orderprior to dispatch from our warehouse for a full refund with no charges.
Wood is obviously anatural product and we have listed some examples below that will not be classedas faulty or defective. By purchasing from The Secret Play Company Ltdyou are accepting the statements below.
1. Over time someexpansion gaps may begin to appear within the furniture as it adjusts to theseasonal variations of humidity within a modern central heated home which canbe very dry in the winter months. This is usually very minor but isperfectly natural. We recommend that the temperature is controlled in theroom where the furniture is used for the first few months to allow it to adjustto the dryer air within a home more naturally and gradually.
2. We are morethan happy to offer additional advice regarding how to care for your furniture.
3. Any spillages on thefurniture should be wiped up immediately with a non-abrasive cloth.
If The Secret PlayCompany Ltd feels that it is impractical to replace a damaged or faultyfurniture item we reserve the right to repair the furniture, offer acontribution towards a repair or to refund your order.